We noticed that our aircon in our living room is not cold even thou we have switched them on for a couple of hours and decided to call Natural Cool to look into it.

Then came the unpleasant surprise – the PCB unit for the system 2 aircon was actually spoilt! Thus only one unit has been working which is why the aircon wasn’t cold at all!

Damn! The warranty has just been lapsed and the most frustrating thing is that we hardly on the system 2 in our living room at all (its less then 5 times!) and now the aircon is spoilt and we have to pay for it! :(

I decided to write to Misubishi Electric but honestly I do not think that they will entertain us. This is going to be the last time we are using their products if they do not do anything about it!

We are really very very disappointed with their product. It seems really ridiculous that such a thing can happen to us.

 

Hi,

we are 1st-time customers of Mitsubishi Aircon and have brought a system 2 for our living room. We have just renovated the place and have not moved in until 3 weeks ago.

 

However to our surprise that the system 2 unit in our living room was actually spoilt (AC-MITE-CU005001 MUX-19TV condensing) after we noticed that the aircon is not cold at all despite being used for less then 5 times. We called the Natural Cool maintenance and was informed that the circuit board was actually already been burnt-out and hence that is why only one (instead of 2 units) is working which explains why the aircon wasn’t cool. We are pretty upset as to why this could have happened and that since we have actually installed the system 2 (by Natural Cool) in end 2006 and now we are no longer eligible for the warranty since the period has just elapsed. We feel that since the system 2 unit was very seldom in use so it could not have spoilt so soon and the only reason we can find is that it could be a manufacturing defect that causes the PCB to be burnt.

 

Thurs, we hope that the PCB unit can be replaced without cost incurred to us and trust that Mitsubishi Electric can look into this and give us a favorable reply soon.