Misubishi Electric responded and got one of their Mangers, Mr K to attend to us. He called but sad to say, I was very disappointed with him. He didn’t listen to what was the problem and insisted that I am to make an appointment with “the girl outside” for his people to check what is wrong with the circuit board before he can access the situation. However we will have to pay for the costs incurred for the initial assessment. Mr K repeated this (“call the girl to make an appointment with us”) a few times until I got fed up and asked him who the hell is the girl he is referring to? He replied impatiently that is the operator sitting outside of his office (as if I am working there and knows that there is this girl sitting outside his office who makes appointments). I gave up on him and told him I would check with hb first.

I told hb what happened and he was upset over the kind of lousy after-sales attitude and immediately wrote another letter to ME. This time round they agreed to change without needing prior assessment and also, they will waver all the transport and service charges. However we will have to foot the cost of the new circuit board.

They came and finally replaced the circuit board. Nevertheless, I can say that I will hesitate to get another ME product anymore after such a bad encounter with their manager. How did they train their mangers to speak to their customers like that?!